Quality
Discount
Environment
Delivery
Shipping Policy
Website: www.griffin1866store.com
Shipping Regions
We ship to customers worldwide. Our primary shipping regions include:
European Union (EU)
✓ All 27 EU member states
✓ processing and delivery
✓ No customs fees or duties
European Economic Area (EEA)
✓ Norway
✓ Iceland
✓ Liechtenstein
United Kingdom
✓ England, Scotland, Wales, Northern Ireland
✓ Post-Brexit customs procedures apply
Switzerland
✓ All Swiss cantons
✓ Customs duties may apply
International
✓ worldwide
Note: Some products may have geographic shipping restrictions due to manufacturer limitations, regulations, or shipping constraints.
Shipping Methods and Delivery Times
Shipping (EU)
Delivery Time: 2-10 business days
Cost: depending on the volume and weight of your order
FREE for orders over €500
Tracking: Included
Carriers: DHL Express
Coverage: - All EU member states - Standard parcel service - Delivery to address (not PO boxes for some items) - Signature may be required for high-value orders
UK Shipping (Post-Brexit)
Express: 2-15 business days | costs depending on weight and volume
Important: - Customs declarations completed by us - VAT and customs, tariffs and duties may apply (customer’s responsibility) - EORI number may be required for business customers
Shipping conditions: DDU
Switzerland Shipping
Express: 2-15 business days | costs depending on weight and volume
Important: - Customs declarations completed by us - VAT and customs, tariffs and duties may apply (customer’s responsibility) - EORI number may be required for business customers
Shipping conditions: DDU
International Shipping (Non-EU/EEA)
Express: 2-15 business days | costs depending on weight and volume
Important: - Customs declarations completed by us - VAT and customs, tariffs and duties may apply (customer’s responsibility) - EORI number may be required for business customers
Shipping conditions: DDU
Order Processing Time
Standard Orders
Processing Time: 1-3 business days
Orders placed: - Monday-Friday before 09:00 CET: Processed same day - Monday-Friday after 13:00 CET: Processed next business day - Weekends/Holidays: Processed next business day
Custom or Made-to-Order Items
Processing Time: Varies by product - Specific timeline displayed on product page - Can range from 5-60 business days - You’ll receive updates on production status
Pre-Order Items
Processing Time: Ships on or before release date - Release date shown on product page - Pre-orders charged when item ships - Notification sent when item is available
Peak Season Processing
During high-volume periods (Black Friday, Christmas, January Sales): - Standard processing: Up to 5 business days - Peak dates announced: On website and social media - Order early: To ensure timely delivery
Order Confirmation
Immediate: Order acknowledgment email (confirms we received your order)
Within 24 hours: Order confirmation email (confirms payment and processing)
When shipped: Shipping confirmation with tracking number
Shipping Costs
How Shipping Is Calculated
Shipping costs are based on: 1. Destination country and region 2. Order weight and dimensions 3. Selected shipping method (express) 4. Order value (affects free shipping eligibility)
Free Shipping Threshold
EU Orders: FREE shipping on orders over €500
UK Orders: FREE shipping on orders over €500
All Other Regions: Free shipping not available
Exclusions: - Does not apply to bulky items - Does not apply to international (non-EU) orders - Cannot be combined with certain promotions - Calculated on subtotal before discounts
Where Shipping Costs Are Displayed
• Product pages: Estimated shipping shown
• Shopping cart: Calculated for your region
• Checkout page: Final cost before payment
• Order confirmation email: Itemized breakdown
Promotional Free Shipping
Occasionally we offer promotional free shipping: - Terms specified in promotion details - May have minimum order values - May apply to specific products or categories - Cannot be combined with other discounts unless stated
Tracking Your Order
Tracking Number
Once your order ships, you will receive: - Shipping confirmation email - Tracking number - Direct link to carrier’s tracking portal - Estimated delivery date
Track Your Shipment
Option 1: Click the tracking link in your shipping confirmation email
Option 2: Enter your order number and email address - View real-time tracking information
Option 3: Track directly on carrier website - Use tracking number provided - Visit carrier’s official website
Delivery Status Updates
You’ll receive email notifications for: - ✉️ Order confirmed and payment received - 📦 Order processed and preparing for shipment - 🚚 Shipped – package on the way - 📍 Out for delivery (day of delivery) - ✅ Delivered
SMS Tracking: Available for express shipments (opt-in at checkout)
Tracking Information
Domestic Tracking: Updates typically every 24 hours
International Tracking: - Updates at major checkpoints - May have gaps during customs clearance - Delays at customs are normal (2-7 days)
Delivery
Delivery Address Requirements
Provide Complete Address: - Full recipient name - Street address with house/building number - Apartment/unit number (if applicable) - Postal code - City - Country - Phone number (for delivery contact)
Ensure Accuracy: - We cannot be responsible for delays or non-delivery due to incorrect addresses - Address verification performed at checkout - Changes after shipment may incur additional fees
Delivery Attempts
Standard Policy: - Courier attempts delivery up to 3 times - If no one available: Notification card left - Package held at local depot or post office - Collection deadline: Typically 7-14 days
After Failed Delivery Attempts: - Package returned to us - You may be charged return shipping fees - Refund processed minus shipping costs
Signature Requirements
Signature Required For: - Express shipments - Orders over €200 value - High-value electronics - Age-restricted products
Authority to Leave (ATL): - Available for standard shipments under €200 - Can be requested at checkout - Carrier may leave at safe location - You assume risk for unattended delivery
Delivery to Apartments
Building Access: - Provide clear delivery instructions at checkout - Buzzer/intercom codes if needed - Building entrance code
Delivery Location: - Courier may not deliver to specific apartment door - Collection from building entrance, mailroom, or concierge - Large items may require collection from street level
Business Addresses
Commercial Deliveries: - Faster delivery times during business hours - Ensure reception or receiving department notified - Include business name and contact person - Signature required from authorized personnel
International Shipping and Customs
Non-EU Shipments
All international shipments outside EU/EEA:
Customs Documentation: - Commercial invoice attached to package - Accurate customs declaration completed - HS codes provided for all products - Value declared as purchase price paid
Your Responsibilities: - Providing accurate delivery information - Monitoring shipment and tracking - Paying all import duties and taxes - Customs clearance in your country - Responding to customs inquiries
Import Duties and Taxes
Important: Import charges are NOT included in: - Product prices - Shipping costs - Order total at checkout
You Are Responsible For: - Import duties (tariffs) - Value Added Tax (VAT) or Sales Tax - Customs processing fees - Customs broker fees - Any other taxes or charges imposed by your country
When to Pay: - Upon delivery (courier collects), OR - Directly to customs before release, OR - Via customs authority invoice
Estimate Import Costs: - Check your country’s customs website - Typical duties: 0-50% of product value - Typical VAT: 5-25% of (product value + shipping + duties)
Customs Delays
Normal Processing Time: 1-7 business days
Possible Delays: - Additional documentation required - Physical inspection by customs - Tax/duty payment verification - High volume periods - Strikes or holidays
We Have No Control Over: - Customs processing times - Customs decisions or actions - Import duty rates - Customs inspections
Monitor Your Tracking: Customs status updates shown in tracking information
Refused Shipments
If You Refuse Customs Charges: - Package returns to us - You are charged return shipping costs - Original shipping fees are non-refundable - Refund processed minus all shipping costs (both ways)
If Customs Refuses/Seizes Shipment: - Due to prohibited items or documentation issues - We are not responsible for confiscated items - No refund for confiscated or destroyed items - Research import restrictions before ordering
Damaged or Lost Shipments
Damaged in Transit
Upon Delivery Inspection: 1. Inspect package immediately upon receipt 2. Note damage on delivery receipt or courier’s device 3. Photograph all damage (box and contents) 4. Keep all packaging materials 5. Contact us within 48 hours: service@griffin1866.com
We Will: - File insurance claim with carrier - Arrange free return shipping label - Send replacement immediately, OR - Process full refund (including shipping)
Do Not: - Dispose of damaged packaging - Return item without contacting us first
Lost or Missing Shipments
If Tracking Shows No Movement for 5+ business days after last scan:
1. Contact us: service@griffin1866.com
2. Provide: Order number and tracking number
3. We will: Investigate with carrier
If Package Confirmed Lost: - Investigation takes 7-10 business days - Once confirmed lost: - Replacement shipped at no cost, OR - Full refund including shipping - Claim filed with carrier on your behalf
Stolen Packages
If Package Shows Delivered but Not Received:
1. Check with neighbors, building management, or household members
2. Verify delivery address in your order confirmation
3. Check safe locations around property
4. Contact carrier to verify delivery location
5. File police report (if stolen)
6. Contact us within 48 hours
We Will Review: - Delivery confirmation details - Carrier GPS data - Delivery photo (if available) - Your account history
Resolution (case-by-case basis): - One-time courtesy replacement or refund - Claim with carrier insurance - Suggestion to use secure delivery location for future orders
Prevention: - Require signature at checkout - Ship to workplace or secure location - Use package locker or pickup point
Order Cancellation and Changes
Before Shipment
Cancellation: - Contact service@griffin1866.com immediately - Free cancellation if order not yet processed - If already processed: Cancellation may not be possible
Address Changes: - Must request before order ships - May incur processing fee if order already prepared - Not possible after shipment
Item Changes: - Cancel original order (if not processed) and place new order - After processing: Not possible; use return policy after delivery
After Shipment
Cannot Be Cancelled: Once shipped, order cannot be cancelled
Your Options: - Refuse delivery (package returns to us; you may be charged return fees) - Accept delivery and return per our Return Policy - Intercept shipment through carrier (fees apply; success not guaranteed)
Split Shipments
If your order contains multiple items:
May Ship Separately: - Items in different warehouse locations - Items with different availability - Large and small items - Heavy and light items
Benefits: - Receive available items faster - No additional shipping charges for split shipments - Each item tracked separately
Notifications: - Separate tracking numbers for each shipment - Individual shipping confirmations - Delivery dates may vary by item
Shipping Insurance
Standard Coverage
All Shipments Include: - Basic carrier insurance - Coverage up to declared value - Loss and damage protection
Additional Insurance
Available For: - Orders over €500 - High-value - Fragile or valuable items
How to Add: - Optional at checkout - Typically 10% of order value - Provides enhanced coverage and faster claim processing
Covers: - Full replacement value - Expedited claims - Theft protection - Damage during shipping
Shipping Restrictions
Products That Cannot Be Shipped to Certain Locations
Due to legal restrictions, manufacturer policies, or shipping regulations:
Regulated Items: - Glues - Aerosols and pressurized products - Magnets and magnetic items - Certain electronics
Country-Specific Restrictions: - Indicated at checkout - Import restrictions vary by destination - Prohibited items cannot be shipped
Hazardous Materials: - Cannot ship internationally - Domestic shipping restrictions may apply - Proper labeling and documentation required
Holiday and Peak Season Shipping
Peak Shopping Periods
High-Volume Seasons: - Black Friday / Cyber Monday (November) - Christmas Holiday Season (Nov-Dec) - New Year Sales (January) - Valentine’s Day (February) - Back to School (August-September)
Extended Processing Times
During peak periods: - Standard processing: Up to 5 business days - Shipping times: May be extended by 2-3 days - Carrier delays: Beyond our control
Holiday Shipping Deadlines
Christmas Delivery Cutoff Dates (announced November 1): - Standard Shipping (EU): Order by December 15 - Express Shipping (EU): Order by December 20 - International: Order by December 1
Check Our Website: Holiday shipping deadlines posted at https://www.griffin1866store.com/pages/shipping-policy
Order Early
We recommend: - Order 2 weeks before needed date - Choose express shipping for last-minute orders - Allow extra time for international orders - Monitor carrier service updates
Multiple Delivery Addresses
Sending to Different Recipients
Order Separately: - Place separate orders for each delivery address - Each order ships and tracks independently - Different shipping costs apply to each order
Gift Orders: - Specify as gift at checkout - Gift message can be included - Invoice/pricing not included in package - Gift wrapping available for additional fee (€3.95 per item)
Business/Wholesale Orders: - Contact service@griffin1866.com for multi-destination shipping - Special rates available for bulk split shipments
Military & Diplomatic Addresses
Military Addresses (APO/FPO/DPO)
We Ship To: - APO (Air Force Post Office) - FPO (Fleet Post Office) - DPO (Diplomatic Post Office)
Shipping Method: - Treated as domestic shipment for billing - Actual delivery may take longer - No additional customs fees for US military addresses
Undeliverable Shipments
If a shipment is returned to us as undeliverable due to:
Customer Issues
• Incorrect address provided
• Refused delivery
• Unclaimed after delivery attempts
• Recipient unavailable
Customs Issues
• Refused customs charges
• Prohibited item
• Missing documentation
You Will Be Charged
• Return shipping costs
• Any customs or holding fees incurred
• Original shipping fees are non-refundable
• Restocking fee (10%) may apply
Refund Process
• Refund processed when item received and inspected
• Deductions made for all applicable fees
• Processing time: 7-14 business days after receipt
Contact Shipping Department
For questions about shipping:
Email: service@griffin1866.com
Phone: +356 79999282
Hours: Monday-Friday, 9:00-13:00 CET
Provide When Contacting Us: - Order number - Tracking number (if available) - Detailed description of issue
Shipping Partners
We work with trusted carriers:
DHL Express
Carrier Selection: - Automatically selected based on destination and service level - You cannot choose specific carrier – unless you agree to take full responsibility and organize the pickup by yourself
Shipping Tips
Ensure Smooth Delivery
✓ Double-check your shipping address before confirming order
✓ Include phone number for delivery contact
✓ Provide delivery instructions for difficult-to-find locations
✓ Monitor tracking and be available on delivery day
✓ Arrange for someone to receive if you’ll be unavailable
✓ Consider workplace or pickup point delivery
✓ Sign up for delivery notifications via email/SMS
Save on Shipping
✓ Order over €500 (EU) for free standard shipping
✓ Combine items in one order when possible
✓ Standard shipping is more economical than express
✓ Subscribe to newsletter for free shipping promotions
✓ Join loyalty program for shipping discounts
Company Information:
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta
Website: www.griffin1866store.com
Customer Service: service@griffin1866.com
Phone: +356 79999282
This shipping policy is subject to change. The current version is always available at
https://www.griffin1866store.com/pages/shipping-policy
Last Updated: 03/11/2025