Contact Information

Website: www.griffin1866store.com
Last Updated: 03/11/2025

Company Details

Legal Entity

Company Name: GRIFFIN 1866 Ltd.

Legal Form: Private Limited Company

Registered Office:
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Country of Registration: Malta, European Union

Registration and Tax Information

Company Registration

Company Registration Number: C95367
Registration Authority: Malta Business 

VAT Information

VAT Number: MT27125236                                           

EU VAT Identification Number: MT27125236                                          
VAT Registration Country: Malta                                                      

VAT Rates Applied: - Malta: 18% - EU Countries: Applicable rate of customer’s country - Non-EU: 0% (export)

Management and Representatives

Managing Director: Álvaro & Carlos Armbruster
Authorized Representative: Brahiam Contreras
Financial Director: Lucía Liliana López
Operations Manager: Daniela Armbruster

General Customer Service

Main Contact Details

General Inquiries:
📧 Email: service@griffin1866.com                             
📞 Phone: +356 79999282
💬 WhatsApp: +356 79999282

Business Hours

Monday - Friday: 9:00 - 14:00 CET
Saturday: Closed
Sunday & Maltese Public Holidays: Closed

Emergency Hours (critical issues only):        
Email: service@griffin1866.com or Whatsapp +356 79999282
(For fraud, security breaches, or critical order problems only)

Response Times

  • Phone: Immediate during business hours

  • Email: Within 24 hours on business days

  • WhatsApp: Within 2-4 hours on business days

Department Contacts

Orders & Order Status

For questions about your order, tracking, or order modifications:

📧 Email: service@griffin1866.com           
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Order status and tracking - Order modifications (before shipping) - Order cancellations - Updating shipping address - Payment confirmation - Invoice requests

Returns & Refunds

For return authorizations, refund status, and return questions:

📧 Email: service@griffin1866.com           
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Return authorization (RA) requests - Return shipping labels - Refund status and timeline - Exchange procedures - Warranty claims - Damaged or defective items

Return Address:
GRIFFIN 1866 Returns Department
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Shipping & Delivery

For shipping questions, delivery issues, and tracking help:

📧 Email: service@griffin1866.com          
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Shipping options and costs - Delivery estimates - Tracking information - Lost or delayed packages - Delivery address changes - International shipping customs

Technical Support

For product setup, troubleshooting, and technical questions:

📧 Email: service@griffin1866.com         
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Product setup and installation - Technical troubleshooting - Product specifications - Compatibility questions - User manuals and guides - Warranty technical issues

Billing & Invoices

For billing questions, invoice requests, and payment issues:

📧 Email: service@griffin1866.com          
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Invoice copies and VAT receipts - Payment confirmation - Billing disputes - VAT information for businesses - Promo code issues - Account credits

Wholesale & Business Inquiries

For B2B partnerships, wholesale pricing, and bulk orders:

📧 Email: service@griffin1866.com          
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

We Can Help With: - Wholesale pricing - Bulk order discounts - Business accounts - Corporate gifting - Distributor partnerships - Reseller programs

Press & Media

For media inquiries, press releases, and partnership requests:

📧 Email: service@griffin1866.com          
📞 Phone: +356 79999282

Please Include: - Your name and media outlet - Purpose of inquiry - Deadline (if applicable)

Legal & Compliance

For legal matters, compliance questions, and official correspondence:

📧 Email: service@griffin1866.com           

Postal Address:
Legal Department
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

For: - Terms of Service questions - Legal disputes - GDPR requests (see Data Protection section) - Intellectual property issues - Cease and desist notices

Marketing & Partnerships

For marketing collaborations, influencer partnerships, and sponsorships:    

📧 Email: service@griffin1866store.com          
📞 Phone: +356 79999282
🕒 Hours: Monday-Friday, 9:00-14:00 CET

Mailing Address

Postal Correspondence

GRIFFIN 1866 Ltd.
Customer Service
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Response Time: 5-18 business days for postal mail

Important: For urgent matters, please use email or phone rather than postal mail.

Physical Location

Registered Office

Address:
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Note: This is our registered office for legal and administrative purposes. We do not operate a retail storefront. All sales are conducted online through www.griffin1866store.com.

Warehouse & Fulfillment Center

EU Fulfillment Center:
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Note: Our warehouse is not open to public. For order pickup, please contact customer service to arrange.

Payment Information

Banking Details for Direct Transfers

For Customers Choosing Bank Transfer Payment:

Bank Name: WISE
Bank Address: Rue du Trône 100, 1050 Brussels, Belgium
Account Holder: GRIFFIN 1866 Ltd.
IBAN: BE04 9671 0739 5231
BIC/SWIFT Code: TRWIBEB1XXX

Account Currency: EUR (Euro)

Payment Reference: MUST include your order number
Example: ORDER-123456

Important Notes: - Always include order number in payment reference - Transfers typically take 1-3 business days to clear - Orders ship after payment confirmation - Keep transfer receipt as proof of payment

Social Media

Stay connected with us on social media for: - Product launches and updates - Exclusive promotions and sales - Customer spotlights - Company news - Support and quick questions

Follow Us

📘 Facebook: facebook.com/griffin1866store
📸 Instagram: @griffin1866store
🐦 Twitter/X: @griffin1866store
💼 LinkedIn: linkedin.com/company/griffin1866
▶️ YouTube: youtube.com/griffin1866store
📌 Pinterest: pinterest.com/griffin1866store
🎵 TikTok: @griffin1866store (if applicable)

Response Time on Social: 2-4 hours during business hours for inquiries via DM

Data Protection

Data Protection Officer (DPO)

Name: Brahiam Contreras
Email: service@griffin1866.com

Postal Address:
Data Protection Officer
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Your GDPR Rights

Contact our DPO to exercise your rights: - ✓ Access your personal data - ✓ Correct inaccurate data - ✓ Request data deletion - ✓ Withdraw consent - ✓ Data portability - ✓ Object to processing - ✓ Lodge a complaint

Supervisory Authority

Office of the Information and Data Protection Commissioner (IDPC)
Level 2, Airways House
High Street
Sliema SLM 1549
Malta

Phone: +356 2328 7100
Email: idpc.info@idpc.org.mt
Website: https://idpc.org.mt

Office Hours: Monday-Friday, 8:00-16:00

Alternative Dispute Resolution

EU Online Dispute Resolution Platform

For EU consumers seeking alternative dispute resolution:

ODR Platform: https://ec.europa.eu/consumers/odr
Our Email for ODR: service@griffin1866store.com

The European Commission provides this platform for out-of-court resolution of disputes arising from online purchases.

Malta Consumer Affairs

Office for Consumer Affairs
Mizzi House
National Road
Blata l-Bajda HMR 9010
Malta

Helpline: +356 2395 2000
Email: info.mccaa@mccaa.org.mt
Website: https://mccaa.org.mt

Mediation Services

Malta Mediation Centre
Palazzo Ferreria
310 Republic Street
Valletta VLT 1113
Malta

Phone: +356 2123 6950
Email: service@griffin1866.com

Technical Support & Website Issues

Technical Problems with Website

For issues accessing the website, checkout problems, or technical glitches:

📧 Email: service@griffin1866.com

Common Issues We Can Help With: - Cannot complete checkout - Payment not processing - Website errors or bugs - Account login problems - Password reset issues - Browser compatibility

Payment Processing Partners

We use trusted payment processors to ensure secure transactions:

Payment Service Providers

Shopify Payment & Paypal

Security: All payment processing is PCI DSS compliant and uses SSL/TLS encryption.

Shipping Partners

We work with the following carriers:

DHL Express
Website: dhl.com
Tracking: Track via our website or DHL.com

Accessibility

We are committed to making our website and services accessible to all customers.

Accessibility Contact:
📧 Email: service@griffin1866.com
📞 Phone: +356 79999282

We Provide: - Screen reader compatibility - Keyboard navigation - Text alternatives for images - Adjustable text sizes - High contrast options

If You Need: - Alternative format documents - Assistance with ordering - Special accommodations - Website accessibility support

Please contact us and we’ll be happy to help.

Languages

Available Languages

Our website and customer service are available in: - 🇬🇧 English (Primary) - [Other languages if applicable]

Translation Services: If you need assistance in another language, please contact us and we will do our best to accommodate.

Feedback & Suggestions

We value your feedback! Help us improve:

📧 Email: service@griffin1866.com

We Want to Hear About: - Product suggestions - Website improvements - Service experience - New features you’d like to see - Your shopping experience

Every Quarter: We review feedback and implement improvements.

Newsletter Subscription

Stay informed about: - New product launches - Exclusive discounts and sales - Special promotions - Company updates

Subscribe: - Website: www.griffin1866store.com
Email: service@griffin1866.com with “Subscribe” in subject

Unsubscribe: Click unsubscribe link in any newsletter email or email service@griffin1866.com


Supplier & Vendor Contact

For suppliers, vendors, and business partnerships:

📧 Email: service@griffin1866.com

Postal Address:
Procurement Department
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta

Contact Form

Prefer to Use a Form?

Visit: https://www.griffin1866store.com/pages/contact 

Form Includes: - Subject/Department selection - Order number field (if applicable) - Message - File upload (for images/documents) - Response preference

Response Time: Within 24 hours on business days

Location Map

Find Us:

Malta Address:
Vassallo Business Park, Unit 12
Burmarrad Rd, MT-NXR 6345
Malta

Directions: https://maps.app.goo.gl/v7SAN7bXtG4nfbcH8

Important Notes:

✓ All email addresses are monitored during business hours
✓ Response times may be longer during peak seasons
✓ Phone support is available in English; other languages by appointment
✓ Emergency contact is for critical issues only
✓ Social media responses are not guaranteed; email is preferred for important matters

Last Updated: 03/11/2025
Version: 7.6

Contact information is subject to change. The most current information is always available at https://www.griffin1866store.com/pages/contact 

Company Registration:
GRIFFIN 1866 Ltd.
Company Number: C95367
VAT Number: MT27125236
Registered in Malta

Registered Office:
Vassallo Business Park, Unit 12
Triq Burmarrad Road NXR 6345 Naxxar
Malta, European Union