Last updated: March 2026

Section 1 – Scope and Definitions

1.1 Scope

These General Terms and Conditions (“T&Cs”) govern all contracts concluded via the online shop of GRIFFIN 1866 Ltd., a company registered in Malta (Company Registration No. C 36088), with its registered office at:

GRIFFIN 1866 Ltd.
Vassallo Business Park. Burmarrad Road. NXR 6345 Naxxar, Malta
Email: service@griffin1866.com
(hereinafter referred to as “Griffin” or “we”)

These T&Cs apply to both consumers (B2C) and business customers (B2B). Where specific provisions differ between consumer and business transactions, this is expressly stated. Any deviating agreements require the express written consent of Griffin and shall not affect future dealings.

1.2 Definitions

“Consumer” means any natural person who enters into a contract for purposes that are wholly or mainly outside that person’s trade, business, craft, or profession, within the meaning of the Consumer Affairs Act (Chapter 378, Laws of Malta) and Directive 2011/83/EU.

“Business Customer” means any natural or legal person who enters into a contract in the exercise of their trade, business, craft, or profession.

“Customer” or “you” refers to both Consumers and Business Customers, unless otherwise specified.

Section 2 – Conclusion of Contract

2.1 All product presentations in the online shop constitute a non-binding invitation to treat (invitatio ad offerendum). They do not constitute a binding offer by Griffin. Product images, descriptions, and specifications are provided for illustrative purposes only. Minor deviations in colour, dimensions, weight, or appearance due to manufacturing processes, materials, or screen display settings do not constitute defects and shall not give rise to any claims against Griffin.

2.2 By submitting an order through the online shop, the Customer makes a binding offer to purchase the selected goods.

2.3 Upon receipt of the order, Griffin will send an automated confirmation of receipt by email. This confirmation acknowledges receipt only and does not constitute acceptance of the offer.

2.4 The contract is concluded when Griffin issues an order confirmation or a pro forma invoice by email. The contract language is English.

2.5 Griffin reserves the right to refuse, cancel, or limit any order at its sole discretion, including but not limited to orders where there is a suspicion of unauthorised resale, orders to sanctioned countries, orders that appear fraudulent, or where the Customer has outstanding debts with Griffin. In such cases, any payments already received shall be refunded without undue delay.

2.6 Griffin reserves the right to modify, discontinue, or cease production of any product at any time and without prior notice. Griffin shall not be liable for any loss or inconvenience arising from the modification or discontinuation of any product.

2.7 In the event that a product becomes unavailable after conclusion of the contract due to circumstances beyond Griffin’s reasonable control, including but not limited to force majeure, pandemics, epidemics, natural disasters, war, civil unrest, government actions or sanctions, supply chain disruptions, raw material shortages, energy supply interruptions, strikes, lockouts, shipping or port disruptions, or cessation of production by suppliers, Griffin shall be entitled to withdraw from the contract without liability, provided Griffin is not directly responsible for the unavailability. Griffin shall promptly notify the Customer and refund all payments received without undue delay. This provision does not affect the Consumer’s mandatory statutory rights.

Section 3 – Prices

3.1 All prices displayed in the online shop are stated in the applicable currency and include Maltese VAT at the applicable rate, unless otherwise indicated.

3.2 Prices are exclusive of shipping and delivery costs, which are displayed separately before the order is finalised.

3.3 For deliveries outside the European Union, additional import duties, taxes, customs clearance fees, and other levies may apply. These charges are determined by the destination country’s authorities and are the sole responsibility of the Customer.

3.4 Griffin is not responsible for any delays caused by customs procedures in the destination country.

3.5 A minimum order value of EUR 50 or USD 50 applies. A surcharge of EUR 9 or USD 9 will be applied if the order value falls below this threshold.

3.6 In the event of an obvious pricing error (including but not limited to typographical errors, system glitches, or incorrect data entry), Griffin reserves the right to correct the price and notify the Customer before shipment. The Customer shall have the option to accept the corrected price or cancel the order with a full refund. Griffin shall not be bound by prices that are manifestly incorrect.

Section 4 – Shipping and Delivery

4.1 Shipping costs are displayed in the order summary, the pro forma invoice, and the order confirmation. The applicable rate depends on the shipping method selected by the Customer (standard or express).

4.2 International orders are dispatched via recognised international carriers (including FedEx, UPS, and DHL).

4.3 Orders received before midday (CET) on working days are typically shipped the same day; orders received after midday are shipped the following working day, subject to stock availability.

4.4 Stated delivery times are estimates only and are non-binding, unless expressly agreed otherwise in writing.

4.5 Where not all ordered products are in stock, partial deliveries may be made at the Customer’s request. Griffin shall not charge a surcharge for partial deliveries; however, each partial delivery shall be treated as an individual delivery for shipping cost purposes.

4.6 Where the carrier is arranged by Griffin, the risk of loss or damage to the goods shall pass to the Customer upon delivery to the delivery address specified by the Customer. Griffin shall not be liable for loss or damage occurring during transit where the Customer has arranged their own carrier.

4.7 Where the Customer arranges their own carrier, risk of loss or damage passes to the Customer upon handover of the goods to the carrier at Griffin’s premises.

4.8 The Customer is solely responsible for providing accurate, complete, and up-to-date delivery and shipping information, including but not limited to the delivery address, contact details, and any customs-related documentation. Griffin shall not be liable for failed, delayed, or misdirected deliveries resulting from incorrect or incomplete information provided by the Customer. Any additional costs arising from re-delivery, return shipment, or address correction shall be borne by the Customer.

Section 5 – Payment

5.1 The purchase price becomes due upon conclusion of the contract, unless otherwise agreed.

5.2 Accepted Payment Methods

Griffin accepts various payment methods, which may be updated from time to time. The currently accepted payment methods are displayed during the checkout process in the online shop and are also indicated on Griffin’s invoices.

Griffin reserves the right to add, remove, or limit certain payment methods at its sole discretion and without prior notice.

5.3 Where advance payment is selected, delivery shall not commence until the full purchase price has been credited to Griffin’s account.

5.4 Where credit card payment is selected, the Customer’s account will be debited at the time of shipment.

5.5 Any costs resulting from the reversal of a payment transaction due to insufficient funds or incorrect payment details provided by the Customer shall be borne by the Customer, unless Griffin is responsible for the error.

5.6 In the event of late payment, default interest shall accrue at the rate of eight (8) percentage points above the European Central Bank’s main refinancing rate per annum, in accordance with the Late Payment of Commercial Debts (Rate of Interest) provisions. Griffin reserves the right to claim additional damages.

5.7 The Customer may only offset claims against Griffin’s payment claims if the Customer’s counterclaims are undisputed, have been acknowledged in writing by Griffin, or have been established by a final court judgment.

5.8 Griffin is entitled to offset any amounts owed by the Customer to Griffin (including but not limited to outstanding invoices, penalties, or surcharges) against any credits, refunds, or other amounts payable by Griffin to the Customer.

5.9 In the event of late payment, the Customer shall bear all costs incurred by Griffin in connection with the collection of the outstanding debt, including but not limited to reminder fees, debt collection agency costs, legal fees, and court costs. Griffin further reserves the right to suspend or withhold delivery of pending and future orders until all outstanding amounts, including interest and collection costs, have been paid in full.

5.10 Griffin reserves the right to require advance payment (prepayment) from any Customer at its sole discretion, including but not limited to new Customers, Customers with an unsatisfactory payment history, orders of unusually high value, or orders to destinations with elevated credit risk. The requirement for prepayment shall be communicated to the Customer before or upon order confirmation.

Section 6 – Retention of Title

6.1 All delivered goods shall remain the property of Griffin until the purchase price has been paid in full.

6.2 Prior to full payment, the Customer shall not pledge, assign, or otherwise encumber the goods.

Section 7 – Right of Withdrawal (Consumers Only)

This Section applies exclusively to Consumers. Business Customers do not have a statutory right of withdrawal.

7.1 Withdrawal Right

In accordance with the Consumer Rights Regulations (S.L. 378.17, transposing Directive 2011/83/EU), you have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The withdrawal period shall expire fourteen (14) days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. In the case of multiple goods ordered in one order but delivered separately, the period runs from receipt of the last item.

7.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement, sent to:

GRIFFIN 1866 Ltd.
Vassallo Business Park. Burmarrad Road. NXR 6345 Naxxar, Malta
Email: service@griffin1866.com

You may use the model withdrawal form provided at the end of these T&Cs, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

7.3 Effects of Withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the cost of standard delivery (but not any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us).

We shall make the reimbursement without undue delay, and in any event not later than fourteen (14) days from the day on which we are informed of your decision to withdraw. We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

We shall make the reimbursement using the same means of payment as used for the initial transaction, unless expressly agreed otherwise. In any event, you shall not incur any fees as a result of such reimbursement.

7.4 Return of Goods

The Customer shall bear the direct cost and risk of returning the goods. You shall send back the goods without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

7.5 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

(a) goods that have been made to the Customer’s specifications or are clearly personalised;

(b) goods which are liable to deteriorate or expire rapidly;

(c) sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery;

(d) goods which, after delivery, according to their nature, are inseparably mixed with other items.

7.6 Returns by Business Customers

Business Customers do not have a statutory right of withdrawal. Where Griffin, at its sole discretion, agrees to accept a return from a Business Customer, a restocking fee of twenty percent (20%) of the net invoice value of the returned goods shall apply. The restocking fee shall be deducted from any credit or refund issued. Returned goods must be in their original, unopened, and resalable condition. Griffin reserves the right to refuse returns of goods that do not meet these conditions.

Section 8 – Limitation of Liability

8.1 Griffin’s liability for damages caused by intent or gross negligence is unlimited.

8.2 Griffin’s liability for slight negligence is limited to the breach of material contractual obligations (cardinal obligations), and in such cases, liability is limited to the foreseeable, contract-typical damages.

8.3 The above limitations of liability do not apply to damages arising from injury to life, body, or health, or to claims under mandatory product liability legislation.

8.4 Nothing in these T&Cs shall exclude or limit Consumer rights under mandatory provisions of Maltese or EU law, including but not limited to the Consumer Affairs Act (Chapter 378) and the Product Safety Act (Chapter 427).

8.5 To the maximum extent permitted by applicable law, Griffin’s total aggregate liability arising out of or in connection with any order or contract shall in no event exceed the total amount paid by the Customer for the specific order giving rise to the claim.

8.6 For Business Customers, Griffin shall not be liable under any circumstances for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or business interruption, regardless of the cause of action or the theory of liability, even if Griffin has been advised of the possibility of such damages.

Section 9 – Intellectual Property

9.1 Griffin is the registered owner of the GRIFFIN trademark and holds patents relating to its products and technologies. All intellectual property rights in the online shop, including but not limited to text, images, logos, product designs, trademarks, patents, and trade dress, are owned exclusively by Griffin and are protected by applicable national, European, and international intellectual property laws.

9.2 No licence or right to use any of Griffin’s intellectual property is granted by virtue of these T&Cs or the purchase of goods, except for the Customer’s personal use of the goods purchased. Any unauthorised reproduction, distribution, or commercial use of Griffin’s intellectual property is strictly prohibited and may result in legal action.

Section 10 – Data Protection and Privacy

This section provides a summary of how Griffin processes personal data. Griffin is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act (Chapter 586, Laws of Malta).

10.1 Data Controller

The data controller is GRIFFIN 1866 Ltd., Vassallo Business Park, Burmarrad Road, NXR 6345 Naxxar, Malta. For data protection enquiries, contact: service@griffin1866.com.

10.2 Personal Data Collected

Griffin collects and processes personal data that is necessary for the performance of the contract, including: name, postal address, email address, telephone number, payment information, order history, and delivery details.

10.3 Legal Basis for Processing

Personal data is processed on the following legal bases:

(a) Performance of the contract (Article 6(1)(b) GDPR) – to process orders, arrange delivery, and handle payments;

(b) Legal obligation (Article 6(1)(c) GDPR) – to comply with tax, accounting, and regulatory obligations;

(c) Legitimate interest (Article 6(1)(f) GDPR) – for fraud prevention and internal administration;

(d) Consent (Article 6(1)(a) GDPR) – for marketing communications, where applicable. Consent may be withdrawn at any time.

10.4 Data Sharing

Griffin may share personal data with third-party service providers who assist in the performance of the contract, including payment processors, shipping carriers, and IT service providers. These providers are bound by data processing agreements and process data only on Griffin’s instructions.

Personal data may be transferred outside the European Economic Area (EEA) in connection with international shipping. In such cases, Griffin ensures that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or an adequacy decision.

10.5 Data Retention

Personal data is retained for the duration of the contractual relationship and thereafter for the period required by applicable law (including tax and accounting regulations). Data processed on the basis of consent is retained until consent is withdrawn.

10.6 Your Rights

Under the GDPR, you have the following rights:

(a) Right of access – to obtain confirmation as to whether personal data is being processed and to access that data;

(b) Right to rectification – to have inaccurate personal data corrected;

(c) Right to erasure (“right to be forgotten”) – to request deletion of personal data where it is no longer necessary;

(d) Right to restriction of processing – to request that processing be limited in certain circumstances;

(e) Right to data portability – to receive personal data in a structured, commonly used, machine-readable format;

(f) Right to object – to object to processing based on legitimate interest or for direct marketing purposes.

To exercise any of these rights, please contact service@griffin1866.com. You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC), Malta: idpc.org.mt.

10.7 Cookies

The Griffin online shop uses cookies and similar technologies. Details on the types of cookies used, their purposes, and how to manage cookie preferences are provided in the cookie banner displayed on the website.

Section 11 – Online Dispute Resolution

11.1 The European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr

11.2 Griffin’s email address for the purpose of the ODR platform is: service@griffin1866.com.

11.3 Griffin is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law. Consumers may also contact the Malta Competition and Consumer Affairs Authority (MCCAA) or the Office for Consumer Affairs for assistance.

Section 12 – Governing Law and Jurisdiction

12.1 These T&Cs and all contracts concluded under them shall be governed by and construed in accordance with the laws of Malta.

12.2 The exclusive place of jurisdiction for all disputes arising from or in connection with these T&Cs is the courts of Malta. This applies to both Consumer and Business Customer transactions.

12.3 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Section 13 – Volume Discounts

13.1 The following volume discounts apply to orders with a net order value (excluding VAT and shipping costs) in EUR:

(a) Net order value of EUR 1,000 or more: 5% discount;

(b) Net order value of EUR 1,500 or more: 7% discount;

(c) Net order value of EUR 2,000 or more: 10% discount.

13.2 Volume discounts are applied automatically and cannot be combined with other promotional offers, unless expressly stated.

Section 14 – Authorised Distribution and Resale

14.1 Griffin distributes its products through a network of authorised dealers. The resale of Griffin products by Customers who are not authorised dealers is not permitted without Griffin’s prior written consent.

14.2 Business Customers who purchase goods for resale must be approved as authorised dealers by Griffin. Unauthorised resale, including but not limited to listing Griffin products on third-party online marketplaces (such as Amazon, eBay, or similar platforms), is strictly prohibited unless expressly authorised in writing by Griffin.

14.3 Griffin reserves the right to refuse orders, suspend deliveries, or terminate the business relationship with any Customer who engages in unauthorised resale or distribution of Griffin products.

Section 15 – Export Control and Sanctions Compliance

15.1 The Customer acknowledges that the purchase and export of goods from Griffin may be subject to export control laws, trade sanctions, and embargo regulations, including those of the European Union, Malta, and the applicable laws of other jurisdictions.

15.2 The Customer is solely responsible for ensuring compliance with all applicable export control and sanctions regulations in connection with the import, export, re-export, or transfer of goods purchased from Griffin. The Customer shall not export, re-export, or transfer any goods to any country, entity, or person subject to trade sanctions or embargoes without the required licences or authorisations.

15.3 The Customer represents and warrants that they are not located in, a national or resident of, or acting on behalf of any person or entity located in a country or territory subject to comprehensive trade sanctions, and that they are not listed on any applicable denied party or restricted party list.

15.4 Griffin shall not be liable for any loss, damage, or penalty arising from the Customer’s failure to comply with applicable export control or sanctions regulations.

Section 16 – Severability

16.1 Should any provision of these T&Cs be or become invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the commercial purpose of the original provision.

Section 17 – Amendments

17.1 Griffin reserves the right to amend these T&Cs at any time. The amended T&Cs will be published on the online shop and shall apply to orders placed after the date of publication. Existing contracts shall not be affected.

Section 18 – Contact

For any queries, complaints, or communications regarding these T&Cs or your order, please contact:

GRIFFIN 1866 Ltd.
Vassallo Business Park. Burmarrad Road. NXR 6345 Naxxar, Malta
Email: service@griffin1866.com
Website: www.griffin1866store.com

ANNEX – Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: GRIFFIN 1866 Ltd., Vassallo Business Park, Burmarrad Road, NXR 6345 Naxxar, Malta

Email: service@griffin1866.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

_______________________________________________

Ordered on (*) / received on (*):

_______________________________________________

Name of Consumer(s):

_______________________________________________

Address of Consumer(s):

_______________________________________________

Signature of Consumer(s) (only if this form is notified on paper):

_______________________________________________

Date:

_______________________________________________

(*) Delete as appropriate.