Return & Refund Policy

Website: www.griffin1866store.com

Your Right to Return (Consumers only, not valid for B2B)

At Griffin1866store.com, we want you to be completely satisfied with your purchase. You have the right to return any product within 14 days of receipt without providing a reason, in accordance with EU Consumer Rights Directive.

Return Period

The 14-day return period begins: - Upon receipt of the goods by you (the customer) - After you have received this return policy in writing (email, letter, or fax) - After we have fulfilled our information obligations under applicable consumer protection laws

For multiple items delivered separately, the period begins upon receipt of the last item.

How to Initiate a Return

Step 1: Notify Us

Contact our customer service within 14 days of receiving your order:

Email: service@griffin1866.com
Phone: +356 7999 9282
Online: https://www.griffin1866store.com/pages/return-refund-policy
Return Form: Available in your order confirmation email

Step 2: Prepare Your Return

Pack your return with: - Original packaging (if possible) - All original accessories and documentation - Proof of purchase (order number or invoice) - Completed return form

Step 3: Ship the Item

Returns are at our cost and risk for standard returns within the EU
Use the prepaid return label provided by our customer service
For bulky or non-parcel items, request collection service

Return Shipping Address

Griffin 1866 Returns Department
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road
NXR 6345 Naxxar
Malta

Important: Always include your order number with returns.

Condition of Returned Items

You may examine and test the product as you would in a physical store to determine its nature, characteristics, and functionality.

Acceptable Returns:

✓ Normal inspection and testing (as in a retail environment)
✓ Minimal handling to assess quality and functionality
✓ Original condition with all components intact

Not Acceptable:

✗ Extensive use beyond testing
✗ Damage caused by misuse
✗ Alterations or modifications
✗ Missing accessories or components

Value Diminishment: If the product shows signs of use beyond normal testing, you may be liable for diminished value. We will assess this on a case-by-case basis.

Products Excluded from Returns

The following items cannot be returned:

Custom-made or personalized products - Items made to your specifications
Sealed hygiene products - Cannot be returned once opened (cosmetics, personal care, underwear)
Perishable goods - Items with short shelf life
Digital content - Delivered electronically once download has begun
Final sale items - Clearly marked as non-returnable at time of purchase

Refund Process

Timeline

Refunds will be processed within 14 days of: - Receiving your returned item, OR - Receiving proof that you have shipped the item back

Refund Method

We will refund using the same payment method you used for purchase, unless you expressly agree otherwise. No fees will be charged for this refund.

What We Refund

Full Refunds Include: - Complete purchase price of the returned item(s) - Original standard shipping costs (if entire order is returned)

We Do Not Refund: - Return shipping costs (for non-EU returns or customer preference) - Express or expedited shipping fees (we refund standard shipping only) - Any diminished value due to improper handling beyond testing

Refund Timeline by Payment Method

Payment Method	Refund Processing Time
Credit/Debit Card	3-10 business days after refund issued
PayPal	1-2 business days after refund issued
Bank Transfer	5-10 business days after refund issued
Buy Now, Pay Later	Credit applied per provider’s terms

Damaged or Defective Items

If you receive a damaged or defective product:

Immediate Action Required

Notify us immediately within 48 hours of receipt
Email: service@griffin1866.com
Provide photographic evidence of the damage or defect
Do not return the item until instructed by our customer service

What We Provide

For damaged or defective items: - Free return shipping label (all regions) - Full refund or replacement (your choice) - Compensation for return costs if applicable - Priority processing

Warranty Claims

Separate from your return rights, all products come with a 2-year statutory warranty under EU law.

Warranty Coverage: - Manufacturing defects - Material defects - Products not meeting description or specifications

See our Terms of Service for complete warranty information.

Financed Purchases

If you financed your purchase through a credit agreement that forms an economic unit with your purchase contract:

Exercising your right of return automatically voids the financing agreement
You are no longer bound by the loan agreement
Your lender assumes our rights and obligations regarding the return

To avoid all contractual obligations: Return the goods AND withdraw from the loan agreement simultaneously.

Exchange Process

We do not offer direct exchanges. To exchange an item:

Return the original item for a full refund
Place a new order for the desired item
Request expedited processing (contact customer service)

Why This Process? - No waiting for return inspection before receiving new item - Freedom to choose any product - Ability to use current promotions or discounts

Alternative: Contact customer service for special exchange arrangements if: - Size or color exchange of the same product - Defective item replacement needed urgently - Bulk orders or wholesale customers

Return Status Tracking

Return Status Stages

RA Issued - Return authorization number created
Return in Transit - Package on the way to our warehouse
Return Received - Package arrived at our facility
Under Inspection - Quality check in progress
Inspection Complete - Assessment finalized
Refund Approved - Refund authorized
Refund Processed - Money sent to your account
Refund Complete - Funds available in your account

Email Notifications: You’ll receive updates at each stage.

International Returns (Non-EU Customers)

Additional Requirements

For customers outside the European Union:

Return Shipping: - Customer responsible for return shipping costs - Use trackable, insured shipping method - Estimated cost: €25-€75 depending on location and weight

Customs: - Declare contents accurately as “Returned Goods” - Include copy of original invoice - Mark customs value as item’s purchase price - Some countries allow duty drawback (check local customs)

Important: We cannot refund: - Import duties paid on original shipment - Customs fees and taxes - Customs broker charges

Contact Returns Department

For any questions about returns and refunds:

Email: service@griffin1866.com
Phone: +356 7999 9283
Hours: Monday-Friday, 9:00-17:00 CET
Website: https://www.griffin1866store.com/pages/return-refund-policy

Emergency/Urgent Issues: service@griffin1866.com

Your Rights Under EU Law

This return policy is in accordance with: - EU Consumer Rights Directive 2011/83/EU - Distance Selling Regulations - Malta Consumer Affairs Act

Additional Rights: These return rights are in addition to any statutory warranty rights you may have under applicable law.

Alternative Dispute Resolution

If you have a complaint that we cannot resolve:

EU Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr

Malta Consumer Affairs:
Office for Consumer Affairs
Mizzi House, National Road
Blata l-Bajda HMR 9010, Malta

Quick Reference Guide

Change of Mind Return (EU)

Timeline: 14 days from delivery
Cost: FREE (we provide return label)
Refund: Full refund including standard shipping

Change of Mind Return (Non-EU)

Timeline: 14 days from delivery
Cost: Customer pays return shipping
Refund: Product price only

Defective/Damaged Item

Timeline: Report within 48 hours; warranty valid 2 years
Cost: FREE return shipping (we provide label)
Refund: Full refund including all shipping costs

Wrong Item Received

Timeline: Report within 48 hours
Cost: FREE return shipping
Refund: Full refund including all shipping costs

Company Information:
GRIFFIN 1866 Ltd.
Vassallo Business Park, Unit 12
Triq Burmarrad Road
NXR 6345 Naxxar
Malta
VAT: MT[12345678]
Company Registration: C[12345]

Website: www.griffin1866store.com
Customer Service: service@griffin1866.com
Phone: +356 7999 9282

This policy may be updated from time to time. The current version is always available at https://www.griffin1866store.com/pages/return-refund-policy

Last Updated: 3rd November 2025